1. Introduction
LockGuard Security LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
2. Information We Collect
2.1 Personal Information
We collect information you provide directly to us, such as:
- Name and contact information (email, phone number)
- Company information
- Account credentials
- Billing and payment information
- Support communications
2.2 Usage Information
We automatically collect certain information about your use of our services:
- Log data (IP address, browser type, access times)
- Device information
- Usage patterns and preferences
- Performance and error data
2.3 Salesforce Data
Our applications operate within your Salesforce environment and may access:
- User profile information
- Permission and role data
- System configuration data
- Audit logs and metadata
Important: We do not store your Salesforce data outside of your Salesforce environment unless explicitly authorized by you.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Monitor and analyze usage and trends
- Detect, prevent, and address technical issues
- Comply with legal obligations
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- Service Providers: We may share information with trusted third parties who assist us in operating our services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: When you have given explicit consent
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication
- Employee training on data protection
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights and Choices
You have the right to:
- Access and update your personal information
- Request deletion of your personal information
- Opt out of marketing communications
- Request data portability
- Object to certain processing activities
To exercise these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.
9. Third-Party Services
Our services may integrate with third-party services (such as Salesforce, payment processors). These services have their own privacy policies, and we encourage you to review them.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
11. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
12. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it.
13. European Union (GDPR) Compliance
If you are in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to be forgotten.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
15. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
LockGuard Security LLC
Email: support@lockguardplugins.com
Phone: (802) 419-3536
16. Data Protection Officer
For privacy-related inquiries, you may also contact our Data Protection Officer at:
Email: support@lockguardplugins.com